Please hold, for one hour


In my day job I called a computer company’s tech support line yesterday and was told by the automated system that the estimated hold time was one hour!

Since it was a free call (1-800) and the on-hold music was good (amazing) and I could do other work on the computer while waiting, I actually stayed on hold for about 45 minutes before I gave up the ghost.

I called back again this morning and was told the exact same thing. The name of the company is Webroot. Good products, terrible phone support.


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